24/7 Live Chat

MANAGED LIVE CHAT

“Wow” your website and social media visitors24/7.

Our industry trained agents work as an extension of your staff. We add a human service element to your website by engaging your clients and improving their digital experience. Your website, Facebook or Instagram pages come alive at all times – day or night.

Why having a managed live chat on your website?

TO ENGAGE

Better Client Experience

There is no better experience than having a highly-trained agent to conduct a real-time human communication with. Immediate and accurate information, empathy, frame of mind.

TO GENERATE

More Business

Agents engage and convert 4X more visitors into first time clients, generating steady new business flow.

TO ASSIST YOUR STAFF

Virtual Customer Service

Our agents are an extension of your staff, helping your online visitors find information, book appointments and handle many FAQs reducing a need to call by an average of 73% on topics we handle.

FEATURES YOUR CLIENTS EXPECT

Allow your clients to communicate the way they want

64% of Millennials prefer to chat over making a phone call.

SUPPORT

Omnichannel platform

Engage your client regardless of what digital medium they choose to communicate with you through SMS or chat.

2 SECONDS | 15 SECONDS

Initial and average response time

Instant and accurate assistance always impresses clients. Our advanced platform allows agents to maintain an unprecedented initial and average response times to your clients’ inquiries.

REAL CONVERSATIONS

Industry-trained human agents 24/7/365

Trust, empathy, human touch. These are the the elements of our service. We love your clients as much as you do.

How do you get started?

It is a simple 4 step onboarding process that does not require a lot of staff time.

Build a Profile

Every conversation our agents have is specific to your organization. Our online form helps you “train” our agents to become a true extension of your staff. The knowledge you pass onto them is critical for handling various topics they’ll encounter.

Kick off meeting

We are creating a new collaborative team. Getting to know the key participants on both sides and setting a stage for success is best accomplished through a meeting (or a series of meeting).

Platform Activation

We provide your webmaster a Java Script code to install on your website and or social media sites to activate our live chat and SMS platforms.

Go Live

Once our agents are familiar with the specifics of your operations, we begin the live support. Our teams meet regularly over the initial period of time to assure a smooth operation.

What our customers say about us

Kontak has been a great decision for us . We are now available 24 hours a day 7 days a week for our clients. Multiple clients have commented on what a great service this is for our clinic to provide. I totally recommend Kontak to anyone thinking about doing chat.

Les Pelfrey, DVM

Stanley Veterinary Clinic

Once we implemented Kontak, I was really surprised by the number of people that prefer to chat instead of talking on the phone. This has really helped reduce the number of phone calls to CSRs, which is especially important now with our curbside service. Thank you Kontak!

Alan Mafara, DVM

Anasazi Animal Clinic

Clients checking out our website appreciate the fast and friendly service that Kontak provides. Kontak helps us quickly identify each client's individual needs.

Meagan VanBriggle, Reservation Specialist

Destination Pet

No Risk VIP Treatment

Each one of your visitors deserves the best experience with your brand. Our service is on a month to month basis. We earn your and your clients’ trust each and every day. Get in touch to see how.