Keeping Your Veterinary Practice Up to Date with the Latest Veterinary Industry Trends

Discover how to keep your veterinary practice on the cutting edge of the industry by staying informed about the latest trends. Explore the exciting developments shaping the future of veterinary care in our latest blog post!

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The veterinary industry is undergoing a revolution, driven by technology and an increasingly informed and engaged client base. Now more than ever, staying current with the latest veterinary industry trends is essential to providing top-notch care and optimizing the efficiency of your practice.

That’s where we come in: at Kontak, we’ve built a VoIP telephony system tailored specifically for the veterinary industry. Our solutions allow you to focus on what you do best—taking care of pets—while we handle the communication aspects of your business.

Here are some of the trends in veterinary industry that are driving change and prosperity for veterinary practices:

Rise of Telemedicine

One of the top trends in the veterinary industry is telemedicine. While remote consultations cannot replace in-person visits entirely, they do provide a convenient option for follow-up care and minor issues. According to recent statistics, approximately 30% of pet owners would opt for online consultations if it were an available option in 2023.


Artificial Intelligence (AI) is becoming increasingly prominent in the veterinary sector. From diagnostic tools to treatment plans, AI’s role is ever-expanding. Kontak’s one-of-a-kind patented call redundancy technology is optimized with Artificial Intelligence, allowing calls to run through multiple data centers simultaneously and maximize call quality and uptime. This AI-driven technology ensures that you’re connected and online when your clients need you the most.

AI driven veterinary technology

Data-Driven Decisions – Personalization is Key

Today’s consumers expect a high level of personalization, and the veterinary industry is no exception. This may be one of the most significant veterinary industry trends. Kontak’s Retriever app displays real-time data from your veterinary practice management system as soon as a phone call comes in. It shows essential details like the number of pets, their names, gender, last appointment date, any outstanding balances or other relevant data points available in your PIMS system. With this information at your fingertips, you can provide a personalized service experience that will set your practice apart and make your clients feel a sense of belonging.

Seamless Communication via SMS

Another of major trends in the veterinary industry is the shift towards digital communication, particularly SMS. According to a 2023 study, about 60% of pet owners prefer receiving updates and reminders via text message. With Kontak’s Retriever app, you can not only make phone calls but also engage in SMS communication with your clients, without sacrificing any of the personalized, real-time data integration.

The Importance of Data Integration

In our digital age, data is king. Veterinary practices generate massive amounts of data every day, from patient records to billing details. Kontak has the unique capability to deeply integrate with most popular veterinary practice management systems. This ensures that your practice can fully leverage this data to improve service, streamline operations, and make data-driven decisions.

A Holistic Approach to Adapt and Thrive

As we’ve highlighted, the veterinary industry is undergoing unprecedented shifts that demand attention, innovation, and most importantly, action. Staying abreast of these trends is not just a matter of adopting the latest technology; it’s about understanding how all these pieces fit into a larger puzzle that constitutes modern veterinary care. For instance, adopting telemedicine isn’t just about facilitating remote consultations; it’s about extending your reach and accessibility to clients who are becoming increasingly tech-savvy and busy. Similarly, leveraging Artificial Intelligence is not merely a question of more efficient data handling but is a pathway to achieving clinical excellence and improved patient outcomes.

Additionally, the rise of personalized services and robust digital communication channels signify a broader veterinary industry trend towards comprehensive client engagement. The pet owners of today expect a seamless, interactive experience that connects them with every facet of their pet’s health care journey. Whether it’s a simple text reminder for an upcoming check-up or a detailed treatment plan, the modern veterinary practice must be equipped to deliver on these fronts.

Holistic approach to veterinary technology

But it’s not just about technological integration and customer service; it’s also about ethics and responsibility. The digital transformation of the veterinary field opens up new avenues for ethical considerations—be it in terms of data privacy, quality of remote consultations, or even the environmental impact of our choices. Hence, adapting to the latest trends in the veterinary industry is as much a moral imperative as it is a business one.

In essence, what we are witnessing is a seismic shift in the veterinary paradigm – it’s an era where technology, ethics, and customer service converge to redefine what it means to be a veterinary practice in the 21st century. And as we navigate these exciting yet challenging times, one thing is clear: only those who are willing to adapt, innovate, and evolve will be equipped to meet the needs of modern pet care. Those who don’t… Well, you get the picture.

So, as you evaluate how your practice will adopt the latest veterinary industry trends, remember that it’s not about jumping on a bandwagon but about making thoughtful, data-driven decisions that align with your unique mission and values. It’s about crafting an integrated, holistic approach that respects both technological advancements and timeless principles of veterinary care.

By doing so, you’re not merely surviving—you’re setting the stage for sustainable success, forging stronger client relationships, and most importantly, providing exceptional, cutting-edge care for the pets who depend on you.

The Future of Veterinary Communication is Kontak

As the only company that has its roots in, and its entire focus on, the veterinary industry, Kontak is uniquely positioned to help you adapt to the ever-changing landscape. By incorporating the latest veterinary industry trends into our product offerings, we help you stay ahead of the curve.

Contact us today to learn more about how Kontak can help your veterinary practice keep pace with the latest veterinary industry trends.

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