EXPERIENCE THE BEST CLOUD PHONE SYSTEM

Discover all of telephonyfeatures.

Unified communications for veterinary clinics.
phone system illustration

Voice Features

Visual Voicemail

Visual Voicemail

View voicemails for yourself or your team from our easy-to-use management portal.
Unlimited Extensions

Unlimited Extensions

Scalability has never been this easy!  You can always add more extensions to your CloudRetriever phone system.
Custom Greetings

Custom Greetings

Personally edit greetings for auto answering and on hold, or hire one of our professionals to record them for you!
Text Messaging

Text Messaging

Receive and send SMS/MMS texts that show up with y0ur company name and number, or your direct dial number.
Fax to Email

Fax to Email

When using eFax, users can have an inbound fax sent directly to email where it is automatically converted to a PDF file.
Call Queues

Call Queues

Allows a person answering calls to stack them in a HOLD queue until they can be picked up by another user.
Voicemail to Email

Voicemail to Email

Voicemails are additionally sent to your email or to multiple emails.  This makes forwarding them to others very easy as well.
Number Porting

Number Porting

Allows you to keep your current phone numbers when you switch to CloudRetriever. 

( $8 per telephone number )
Call Recording

Call Recording

CloudRetriever can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
3 Way Calling

3 Way Calling

Increase productivity with our 3-way calling feature. Easily add a third person to the line when circumstances call for it. Having three people on the line simultaneously has never sounded smoother!
Business Hours

Business Hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.
Call Masking

Call Masking

The Call Masking feature ensures that your personal phone number stays private. No need to share your phone number with everyone you are calling — share it only with the callers you choose.
Conference Calls

Conference Calls

Improve teamwork with conference calls. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.
International numbers

International Numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
Internal phone number tags

Internal Phone Number Tags

Does your company use several phone numbers? Give them a tag so that your employees and agents immediately know what number the client dialed and how to adjust their approach.
MMS

MMS

Add images and gifs directly into message conversations to increase client engagement.
Toll-free numbers

Toll-Free Numbers

Use a green toll-free number 0800 or a blue number 0850. With toll-free numbers, your clients can call you for free or at very low rates, which gives you a significant competitive advantage.
Local & LD Dial-Tone

Local & LD Dial-Tone

Both local and long distance is all inclusive and included for every client.
Conference Bridge

Conference Bridge

A fully customizable conference line for up to 2,000 callers,  Available with our without a PIN or personal announcement.
Multiple Calls per Line

Multiple Calls per Line

With CloudRetriever your callers will never hear that annoying busy signal.  Just one telephone number can handle thousands of simultaneously.
Custom Hold Music

Custom Hold Music

Add or change hold music, or add an advertisement or announcement for callers to hear while they are on hold. You can even add a duck quacking!
Virtual Mailbox

Virtual Mailbox

A mailbox not necessarily tied to an extension so messages can be left for general users of your phone system.
Call Waiting

Call Waiting

Stacking calls visually on the phone’s display so the user sees there is a call waiting for them to pickup.
Caller ID

Caller ID

Shows you the name and number of the person who is calling prior to answering the inbound call.
Dial-by-Name Directory

Dial-by-Name Directory

If a caller knows the name of the employee, they can simply spell the name and the system will recognize it.

Intelligent Call Routing

Ring Groups

Ring Groups

Ring a specific group of extensions at once or in a predetermined succession.
Auto-Attendants (IVR)

Auto-Attendants (IVR)

A customized menu that auto-answers & provides callers with options to make sure their calls are quickly and correctly routed.
Call Forwarding

Call Forwarding

Allows a user’s phone to be forwarded to any other phone number or extension regardless of location.

( smartphones are included )
Call Routing

Call Routing

Controls the order in which an inbound call rings an extension or multiple extensions.
Auto answer

Auto Answer

The Auto-Answer feature assists in the handling of large call volumes, which enables you to grow your business faster, increase your capacity and improve customer experience.
Automated Call Distribution (ACD)

Automated Call Distribution (ACD)

Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
Automatic outbound called ID

Automatic Outbound Caller ID

CloudRetriever allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.
Skills-based routing

Skills-Based Routing

Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You can easily assign skill levels to your agents.
Multi-Level IVR Menu

Multi-Level IVR Menu

Stackable IVR menus allow for more customization, choices, and flexibility.
Custom Schedules

Custom Schedules

Adjust call routing by a predetermined schedule so calls are automatically directed ahead of time.
Direct Outward Dialing

Direct Outward Dialing

When placing an outbound call there is no need to enter any special number or codes.
Extension Transfers

Extension Transfers

Transfer a call to another extension without dialing a telephone number.
Find Me/Follow Me

Find Me/Follow Me

Forward calls to another number or extension after a preset amount of time.
Group Call Pickup

Group Call Pickup

Remotely answer a teammates inbound call if they are unavailable.
Consultation Hold

Consultation Hold

An attended "warm" transfer between two extensions, so the caller may personally be introduced.
Direct Inward Dialing

Direct Inward Dialing

All users can have their own direct dial telephone number, allowing callers to circumvent the IVR menu.
Emergency Assistance

Emergency Assistance

(911) Emergencies are handled by entering the three-digit 911 number.
Auto-Reject

Auto-Reject

A predetermined “blacklist” will automatically send identified callers to a busy signal and they cannot connect to any user.
Auto-Divert

Auto-Divert

If the system goes down calls are seamlessly diverted to a predetermined secondary telephone number.
Virtual Queueing

Virtual Queueing

When an inbound caller is waiting in your call queue, they can push the “STAR” button to "hold their place in line”. This permits them to enter their desired callback number and hold their position in the call queue.

Productivity

Call Transfers

Call Transfers

Transfer a call from one extension to another or to a number or softphone user outside of the office.
Ring on speakers

Ring on Speakers

Reduce the risk of accidental missed calls with the ″Ring on Speakers″ feature.
Softphone (Soft Client Telephone)

Softphone (Soft Client Telephone)

Make and receive calls seamlessly with Softphone – a software inevitable for every forward-thinking business. Use many features that desk phones lack.
Warm transfer

Warm Transfer

Warm Transfer allows you to easily transfer callers over to another agent with having the possibility to speak with them first. Learn more about warm transfer.
Agent Status

Agent Status

In order to distinguish which agent is unoccupied at the moment, the agent status feature enables your agents to set up their availability.
Call notes

Call Notes

Increase the quality of the customer experience through the feature Notes on Calls, which allows you to add notes to any calls you want. You can add these notes during or after your call. The only thing you have to do is to click “Save” and CloudRetriever will take care of the rest.
Blacklist

Blacklist

Compile a blacklist of blocked phone numbers and avoid undesirable inbound or outbound calls which are irrelevant for your business.
Call tagging

Call Tagging

Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it.
Callback

Callback

If there are any unanswered phone calls, CloudRetriever can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
Click to call

Click to Call

Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.
Call Monitoring

Call Monitoring

Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.
Individual Call Logs

Individual Call Logs

Monitor and review call history per every individual extension.
Cell Phone Integration

Cell Phone Integration

With our softphone application your employee will have access to receive office calls on the go. These calls can also be transferred seamlessly to other users.
Call Whisper

Call Whisper

Listen in on a live call and talk to the internal user while remaining silent to all others on the call. A great training tool for new employees who are on the phone a lot.
Call Barge

Call Barge

While a manager is listening in on a call, they may instantly take it over and remove the internal user, without losing the caller outside of the organization.
Call Park / Pickup

Call Park / Pickup

Any user can place a call in a companywide HOLD where it can be pick up by any other device.
Extension Dialing

Extension Dialing

Call other employees using only their extensions, no telephone number is needed.
Group Intercom Paging

Group Intercom Paging

From one phone, broadcast your voice to all phones, except to softphone applications.
Intercom

Intercom

Broadcast your voice from one phone to a specific phone, except to softphone applications.
Last Number Redial

Last Number Redial

Redials the last number that was dialed from the phone.
Extension Dialing

Corporate Directory

Locate users currently active in your phone system and then place a call to them.
Do Not Disturb

Do Not Disturb

Inward calls to go directly to voicemail and the physical phone will not ring.

Integrations

API

API

Integrate CloudRetriever with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.
Contact history

Contact History

Complete customer interactions history always within easy reach. We will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.
Simple integrations

Simple Integrations

CloudRetriever can be easily integrated with your CRM, e-commerce or helpdesk tools. Your agents will see all customer data in one place. This will allow them to deliver better and quicker service.

Statistics & Monitoring

Agent reporting

Agent Reporting

A simple access to agent statistics directly in CloudRetriever to help you improve your customer service and rank each agent based on their performance.
Call Statistics

Call Statistics

Track the performance of your call center. CloudRetriever is a truly data-based call center analytics software. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.
Custom Reporting

Custom Reporting

Need more than our standard CloudRetriever statistics? Use filters to view data as you see fit (e.g. by agent, phone number, queue or timeframe). This will generate reports that are relevant to your business.
Real-Time Dashboard

Real-Time Dashboard

Monitor your call center activities in real time. All important data on inbound calls and agent productivity are always at your disposal, always up-to-date.
Wallboard

Wallboard

Get a live picture on what’s going on in your cloud call center displayed on monitors. Wallboard will allow you to optimize agent productivity, reduce waiting times and immediately address the caller’s needs, improving their satisfaction.
Call Analytics

Call Analytics

Enjoy customizable detailed reports that track everything from system usage to the average length of calls for each user.

Utilities

Online User Management

Online User Management

You can add new agents into your call center, modify their details and remove agents who no longer work with you. There’s no need to contact us, you can do everything related to agent management yourself, with no hassle.
Responsive Web Admin

Responsive Web Admin

CloudRetriever is accessible from all kinds of devices. Web interface automatically adjusts to your device’s resolution – be it a laptop, PC, tablet or smartphone.
Security

Security

Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudRetriever data are stored in modern safe data centers with 24/7 monitoring.
STIR/SHAKEN Compliance

STIR/SHAKEN Compliance

CloudRetriever makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are fully compliant with STIR/SHAKEN, a society program that screens phone numbers before they reach your business.
Unlimited Concurrent Calls

Unlimited Concurrent Calls

CloudRetriever does not limit your concurrent calls. You can handle as many inbound and outbound calls as you like, all at the same time.
Management Portal

Management Portal

Utilize our state-of-the-art dashboard that allows your team administrators to monitor and customize your CloudRetriever phone system.
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kontak_logo_white.png
Kontak improves communications (calls, chats, appointments) by leveraging customer data. It streamlines the staff workflow through its patented, practice software integrated VoIP telephone system, and enhances the clients’ web experience through its unique 24/7 managed live chat services and appointment booking.

SOLUTIONS

COMPANY

ADDRESS

1375 N. Scottsdale Rd.
Suite: 145
Scottsdale, AZ 85257

PHONE

888-419-3222

EMAIL

kontak_logo_white.png
Kontak improves communications (calls, chats, appointments) by leveraging customer data. It streamlines the staff workflow through its patented, practice software integrated VoIP telephone system, and enhances the clients’ web experience through its unique 24/7 managed live chat services and appointment booking.

SOLUTIONS

COMPANY

ADDRESS

1375 N. Scottsdale Rd.
Building 2, Suite: 145
Scottsdale, AZ 85257

PHONE

888-419-3222

EMAIL

Copyright © 2023 Kontak. All Rights Reserved.
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