View voicemails for yourself or your team from our easy-to-use management portal.

Scalability has never been this easy!  You can always add more extensions to your CloudRetriever phone system.

Personally edit greetings for auto answering and on hold, or hire one of our professionals to record them for you!

Receive and send SMS/MMS texts that show up with y0ur company name and number, or your direct dial number.

When using eFax, users can have an inbound fax sent directly to email where it is automatically converted to a PDF file.

Allows a person answering calls to stack them in a HOLD queue until they can be picked up by another user.

Voicemails are additionally sent to your email or to multiple emails.  This makes forwarding them to others very easy as well.

Allows you to keep your current phone numbers when you switch to CloudRetriever. 

( $8 per telephone number )

CloudRetriever can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

Increase productivity with our 3-way calling feature. Easily add a third person to the line when circumstances call for it. Having three people on the line simultaneously has never sounded smoother!

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

The Call Masking feature ensures that your personal phone number stays private. No need to share your phone number with everyone you are calling — share it only with the callers you choose.

Improve teamwork with conference calls. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.

Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

Does your company use several phone numbers? Give them a tag so that your employees and agents immediately know what number the client dialed and how to adjust their approach.

Add images and gifs directly into message conversations to increase client engagement.

Use a green toll-free number 0800 or a blue number 0850. With toll-free numbers, your clients can call you for free or at very low rates, which gives you a significant competitive advantage.

Both local and long distance is all inclusive and included for every client.

A fully customizable conference line for up to 2,000 callers,  Available with our without a PIN or personal announcement.

With CloudRetriever your callers will never hear that annoying busy signal.  Just one telephone number can handle thousands of simultaneously.

Add or change hold music, or add an advertisement or announcement for callers to hear while they are on hold. You can even add a duck quacking!

A mailbox not necessarily tied to an extension so messages can be left for general users of your phone system.

Stacking calls visually on the phone’s display so the user sees there is a call waiting for them to pickup.

Shows you the name and number of the person who is calling prior to answering the inbound call.

If a caller knows the name of the employee, they can simply spell the name and the system will recognize it.

Ring a specific group of extensions at once or in a predetermined succession.

A customized menu that auto-answers & provides callers with options to make sure their calls are quickly and correctly routed.

Allows a user’s phone to be forwarded to any other phone number or extension regardless of location.

( smartphones are included )

Controls the order in which an inbound call rings an extension or multiple extensions.

The Auto-Answer feature assists in the handling of large call volumes, which enables you to grow your business faster, increase your capacity and improve customer experience.

Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.

CloudRetriever allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.

Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You can easily assign skill levels to your agents.

Stackable IVR menus allow for more customization, choices, and flexibility.

Adjust call routing by a predetermined schedule so calls are automatically directed ahead of time.

When placing an outbound call there is no need to enter any special number or codes.

Transfer a call to another extension without dialing a telephone number.

Forward calls to another number or extension after a preset amount of time.

Remotely answer a teammates inbound call if they are unavailable.

An attended "warm" transfer between two extensions, so the caller may personally be introduced.

All users can have their own direct dial telephone number, allowing callers to circumvent the IVR menu.

(911) Emergencies are handled by entering the three-digit 911 number.

A predetermined “blacklist” will automatically send identified callers to a busy signal and they cannot connect to any user.

If the system goes down calls are seamlessly diverted to a predetermined secondary telephone number.

When an inbound caller is waiting in your call queue, they can push the “STAR” button to "hold their place in line”. This permits them to enter their desired callback number and hold their position in the call queue.

Transfer a call from one extension to another or to a number or softphone user outside of the office.

Reduce the risk of accidental missed calls with the ″Ring on Speakers″ feature.

Make and receive calls seamlessly with Softphone – a software inevitable for every forward-thinking business. Use many features that desk phones lack.

Warm Transfer allows you to easily transfer callers over to another agent with having the possibility to speak with them first. Learn more about warm transfer.

In order to distinguish which agent is unoccupied at the moment, the agent status feature enables your agents to set up their availability.

Increase the quality of the customer experience through the feature Notes on Calls, which allows you to add notes to any calls you want. You can add these notes during or after your call. The only thing you have to do is to click “Save” and CloudRetriever will take care of the rest.

Compile a blacklist of blocked phone numbers and avoid undesirable inbound or outbound calls which are irrelevant for your business.

Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it.

If there are any unanswered phone calls, CloudRetriever can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.

Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.

Monitor and review call history per every individual extension.

With our softphone application your employee will have access to receive office calls on the go. These calls can also be transferred seamlessly to other users.

Listen in on a live call and talk to the internal user while remaining silent to all others on the call. A great training tool for new employees who are on the phone a lot.

While a manager is listening in on a call, they may instantly take it over and remove the internal user, without losing the caller outside of the organization.

Any user can place a call in a companywide HOLD where it can be pick up by any other device.

Call other employees using only their extensions, no telephone number is needed.

From one phone, broadcast your voice to all phones, except to softphone applications.

Broadcast your voice from one phone to a specific phone, except to softphone applications.

Redials the last number that was dialed from the phone.

Locate users currently active in your phone system and then place a call to them.

Inward calls to go directly to voicemail and the physical phone will not ring.

Integrate CloudRetriever with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.

Complete customer interactions history always within easy reach. We will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.

CloudRetriever can be easily integrated with your CRM, e-commerce or helpdesk tools. Your agents will see all customer data in one place. This will allow them to deliver better and quicker service.

A simple access to agent statistics directly in CloudRetriever to help you improve your customer service and rank each agent based on their performance.

Track the performance of your call center. CloudRetriever is a truly data-based call center analytics software. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.

Need more than our standard CloudRetriever statistics? Use filters to view data as you see fit (e.g. by agent, phone number, queue or timeframe). This will generate reports that are relevant to your business.

Monitor your call center activities in real time. All important data on inbound calls and agent productivity are always at your disposal, always up-to-date.

Get a live picture on what’s going on in your cloud call center displayed on monitors. Wallboard will allow you to optimize agent productivity, reduce waiting times and immediately address the caller’s needs, improving their satisfaction.

Enjoy customizable detailed reports that track everything from system usage to the average length of calls for each user.

You can add new agents into your call center, modify their details and remove agents who no longer work with you. There’s no need to contact us, you can do everything related to agent management yourself, with no hassle.

CloudRetriever is accessible from all kinds of devices. Web interface automatically adjusts to your device’s resolution – be it a laptop, PC, tablet or smartphone.

Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudRetriever data are stored in modern safe data centers with 24/7 monitoring.

CloudRetriever makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are fully compliant with STIR/SHAKEN, a society program that screens phone numbers before they reach your business.

CloudRetriever does not limit your concurrent calls. You can handle as many inbound and outbound calls as you like, all at the same time.

Utilize our state-of-the-art dashboard that allows your team administrators to monitor and customize your CloudRetriever phone system.